Delivering Measurable Growth and Acquisition

Organic grocery delivery company sees a 203% increase in revenue from paid media campaign with Goodway.

Key Outcomes

Testing data-based variables helped to determine the best audience to target, ultimately leading to growth in customer acquisition.

203%

Increase in Revenue

13K+

New Customers

74%

Decrease in CAC

Challenge

An organic grocery delivery company approached Goodway to put together a robust brand awareness and customer acquisition campaign using paid search as the primary activation channel. The brand’s main goal was to acquire new customers at a low cost per conversion. It was also looking for opportunities to gain a larger market share within the grocery store/delivery space.

Strategy

Goodway organized a team of dedicated media solutions managers and advisors who analyzed trends and data across channels and recommended variables to test. After building a strong partnership and seeing positive results at the beginning of the campaign, the two companies decided to expand the media plan and budget to include branding, customer insights and analytics. This covered all direct response campaigns across five channels, a new partners and affiliates program and a separate awareness media blitz.

REsults

The Goodway team met the organic grocery store company’s customer acquisition cost goals consistently, bringing in 4,000+ new customers in 2020 and 9,000+ new customers in 2021. The brand also saw a 203% increase in revenue, directly attributed to paid media efforts. The customer acquisition cost (CAC) for programmatic was best at 74% below the goal. March 2021 saw the greatest results, driving more new customers than any other month in the company’s history.

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REcognition

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The Goodway team was able to move quickly to partner with this client on marketing and business analytics, data sharing, creative strategy and media execution. We worked in lockstep to develop processes tailored to our relationship that resulted in decreased time-to-market. This led to exceeding expectations on service and performance.

Elizabeth Zupkow

Senior Director, Client Experience at Goodway Group

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